Acceptable Use.

This Acceptable Use Policy explains what is and is not allowed when using Opaius, Louro, Opie, our websites, web applications, mobile applications, beta programs, APIs, communications, and related services. We refer to these collectively as the Services.

This policy applies to all users, guests, beta testers, organizations, shops, fleets, suppliers, contractors, administrators, and anyone who accesses the Services. It also applies to content, records, prompts, files, photos, audio, video, messages, diagnostics, vehicle information, organization data, and other materials submitted through the Services.

The goal is simple: use the Services responsibly, lawfully, and in a way that respects people, vehicles, organizations, data, safety, and trust.

Do not use the Services to harm people, deceive people, violate rights, break the law, compromise security, interfere with systems, abuse product limits, or create safety risk.

Do not submit information unless you have the right to submit it. This includes vehicle records, VINs, photos, audio clips, documents, customer information, employee information, driver information, organization data, repair records, location information, and AI prompts.

Do not rely on the Services as the only source for safety-critical, mechanical, legal, insurance, employment, compliance, or emergency decisions. Use qualified professionals and authoritative sources where appropriate.

You may not access, attempt to access, or help others access accounts, organizations, vehicles, records, systems, APIs, databases, or networks without permission.

You may not bypass authentication, authorization, billing, plan limits, rate limits, Guest Mode limits, AI limits, upload limits, workspace permissions, security controls, or technical restrictions.

You may not use malware, credential stuffing, phishing, scraping without permission, spam automation, denial-of-service attacks, vulnerability exploitation, token theft, session hijacking, or other abusive security practices.

You may not reverse engineer protected parts of the Services, extract proprietary models or prompts, clone private APIs, overload infrastructure, resell access without authorization, or interfere with the operation of the Services.

If you discover a security issue, report it responsibly and do not exploit it, access data you do not need, disrupt systems, or disclose the issue publicly before we have had a reasonable chance to investigate.

You may not use the Services to create, upload, share, or promote content that is illegal, abusive, harassing, threatening, hateful, discriminatory, sexually exploitative, violent, deceptive, defamatory, invasive of privacy, or otherwise harmful.

You may not impersonate another person or organization, misrepresent your identity, create fake profiles to deceive others, manipulate follows, badges, leaderboards, reviews, activity, records, or social features, or use the Services for spam, scams, phishing, or unwanted solicitation.

You may not share private personal information without permission, including addresses, phone numbers, emails, exact location, identity documents, financial information, license plates where context creates privacy or safety risk, or sensitive organization data.

You may not upload content that infringes intellectual property rights, violates confidentiality obligations, contains malware, or includes material you are not allowed to use.

You may not use the Services while driving or in any situation where using a device would distract you, violate law, violate workplace rules, or create safety risk. Pull over safely before using the app.

You may not use the Services to perform, instruct, or encourage unsafe vehicle activity, including disabling brakes, steering, airbags, emissions controls, safety systems, driver-assistance systems, anti-theft systems, odometers, telematics, immobilizers, or other safety or compliance equipment.

You may not use diagnostic, OBD-II, sound diagnosis, damage assessment, recall, or AI features to commit fraud, falsify records, conceal defects, misrepresent vehicle condition, evade recalls, avoid required repairs, manipulate inspections, alter odometer readings, or mislead buyers, insurers, regulators, employers, customers, or technicians.

You may not use the Services to steal vehicles, bypass locks, clone keys, disable anti-theft systems, evade law enforcement, tamper with VINs, create fraudulent titles, forge service records, or support illegal vehicle modifications.

Diagnostic outputs are informational. You are responsible for verifying information with qualified mechanics, manufacturers, dealers, insurers, regulators, service manuals, and other authoritative sources.

You may not use Opie or other AI features to generate, request, refine, or distribute instructions for illegal activity, cyber abuse, violence, harassment, fraud, evasion, self-harm, exploitation, or other harmful conduct.

You may not attempt to bypass AI safeguards, extract system prompts, manipulate model behavior, overload AI systems, automate abusive requests, or use prompt injection to attack Opaius, users, third-party tools, or connected systems.

You may not use AI outputs as the sole basis for decisions that have legal or similarly significant effects on people, including employment, housing, credit, insurance, safety, discipline, access control, compensation, or compliance decisions, unless you have all required legal authority, human review, notices, consent, and safeguards.

You may not submit passwords, payment card numbers, government identifiers, protected health information, trade secrets, confidential third-party materials, or highly sensitive personal information to AI features unless the feature clearly requires it and you have the right to provide it.

You are responsible for reviewing AI outputs before relying on them or sharing them. AI outputs can be inaccurate, incomplete, outdated, biased, or unsafe.

You may not upload, process, disclose, or share personal information, customer information, employee information, driver information, location data, vehicle records, audio, video, photos, documents, or organization data unless you have the legal right and authority to do so.

You may not use the Services for stalking, unauthorized tracking, surveillance, doxxing, harassment, blackmail, or exposure of private vehicle, workplace, customer, driver, or personal information.

You may not falsify, backdate, alter, delete, or manipulate records for fraudulent, deceptive, unsafe, or unlawful purposes. This includes maintenance records, repair records, inspections, diagnostics, recall records, mileage, time records, invoices, freight records, work orders, damage records, and organization history.

If you use shared workspaces, QR-accessible records, public profiles, organization pages, or collaboration features, you are responsible for choosing appropriate visibility settings and ensuring you have permission to share the information.

Organization owners and administrators are responsible for managing users, roles, permissions, billing, workspace access, customer data, employee data, driver data, contractor data, supplier data, vehicle data, and operational records lawfully and responsibly.

You may not use organization or workspace features to monitor employees, drivers, contractors, customers, or vehicles without required notice, consent, authority, and legal basis.

You may not use jobs, appointments, inspections, invoices, proof, freight, supplier, kiosk, time, geofence, or operational workflows to create false records, fraudulent billing, unauthorized charges, misleading proof, fake deliveries, fake repairs, or deceptive compliance evidence.

If your organization uses the Services for regulated work, fleet operations, repair operations, safety workflows, employment workflows, insurance workflows, or customer records, you are responsible for meeting the laws and professional standards that apply to your organization.

You may not avoid payment, abuse trials, create repeated accounts to bypass limits, share accounts to evade plan restrictions, manipulate usage reporting, reverse engineer billing controls, or use fraudulent payment methods.

You may not intentionally consume excessive storage, bandwidth, AI requests, NHTSA checks, upload capacity, diagnostic scans, API calls, or other resources in a way that degrades the Services or bypasses plan limits.

AI credit packs, overage billing, subscriptions, trials, and plan limits must be used as presented in the product and checkout flows. Attempts to defeat those limits may result in restriction, suspension, termination, or billing correction.

When the Services connect to third-party services, app stores, payment processors, identity providers, AI providers, public data sources, OBD-II adapters, maps, email providers, or external APIs, you must follow their applicable terms and policies.

You may not use NHTSA, vehicle catalog, recall, map, AI, payment, authentication, app store, or other third-party integrations through Opaius in a way that abuses those services, violates their rules, or misrepresents the source or meaning of data.

External data can be incomplete, delayed, or wrong. You are responsible for verifying third-party data before relying on it for safety, legal, insurance, compliance, repair, or operational decisions.

We may investigate suspected violations of this policy. We may remove content, limit visibility, disable features, suspend accounts, terminate accounts, restrict organizations, revoke beta access, block traffic, preserve evidence, notify affected users, or take other action we believe is appropriate.

We may report conduct to law enforcement, regulators, payment providers, app stores, infrastructure providers, or other third parties if we believe it is unlawful, dangerous, fraudulent, abusive, or necessary to protect users, Opaius, or the public.

We are not required to monitor all content or activity, and failure to enforce this policy in one situation does not prevent us from enforcing it in another.

If you see misuse of the Services, security abuse, fraudulent records, unsafe vehicle guidance, harassment, privacy violations, or content that may violate this policy, contact us at support@opaius.com.

For privacy, deletion, account, billing, or administrative matters, you may also contact privacy@opaius.com or admin@opaius.com.

Include enough detail for us to investigate, such as the account, URL, organization, vehicle record, message, screenshot, timestamp, or other relevant context. Do not include sensitive information unless it is necessary to explain the report.

We may update this Acceptable Use Policy from time to time. When we do, we will update the Last updated date.

Your continued use of the Services after an updated policy takes effect means you agree to follow the updated policy.