Terms of Service.

These Terms of Service govern your access to and use of Opaius, Louro, Opie, our websites, web applications, mobile applications, APIs, beta programs, communications, and related services. We refer to these collectively as the Services.

By accessing or using the Services, creating an account, joining a beta, using Guest Mode, installing the Louro mobile app, or using any Opaius product feature, you agree to these Terms. If you use the Services on behalf of a company, shop, fleet, organization, or other entity, you represent that you have authority to bind that entity to these Terms.

If you do not agree to these Terms, do not use the Services.

Opaius builds software for quality, craftsmanship, vehicle ownership, maintenance, operations, and related records. Louro helps users understand, maintain, and preserve vehicle and equipment information, including records, recalls, reminders, photos, documents, conversations, diagnostics, OBD-II information, and operational history.

Opie is an AI assistant within Louro and related Opaius products. Opie can help explain vehicle symptoms, OBD-II codes, recalls, maintenance, records, workflows, and other information. Opie is informational only and can make mistakes.

Some Services are designed for individual users. Others are designed for organizations, shops, fleets, workspaces, freight operations, or teams. The features available to you may depend on your account type, plan, device, permissions, region, and beta access.

You must be at least 13 years old to use the Services. If the law where you live requires a higher age to use online services or to consent to data processing, you must meet that higher age. If you are under the age of majority where you live, you may use the Services only with permission from a parent or legal guardian.

You are responsible for keeping your account credentials secure and for all activity under your account. You must provide accurate account information and keep it current.

You may not share access to your account in a way that avoids plan limits, billing, security controls, or organization permissions. If you believe your account has been compromised, contact us promptly.

Some Louro features may be available without an account through Guest Mode. Guest Mode is limited. Guest conversations may live only in the app session unless you create an account and successfully import the conversation. Guest Mode limits may include message limits, attachment limits, daily diagnostic tool limits, or other safeguards.

Beta, preview, invite-only, TestFlight, experimental, or early-access features may be incomplete, change quickly, contain errors, lose data, or be discontinued. We may modify, limit, revoke, or end beta access at any time.

Do not rely on beta features for mission-critical, safety-critical, legal, insurance, compliance, or emergency purposes.

If you download the Louro mobile app, we grant you a limited, non-exclusive, non-transferable, revocable license to install and use the app on devices you own or control, solely for your personal or authorized business use and in accordance with these Terms and any applicable app store rules.

The app is licensed, not sold. You may not copy, modify, reverse engineer, decompile, disassemble, attempt to derive source code from, rent, lease, sell, sublicense, or distribute the app except where applicable law does not allow that restriction.

If you download the app from Apple's App Store, Apple is not a party to these Terms and is not responsible for the Services, support, maintenance, warranties, product claims, intellectual property claims, or user claims relating to the app. Apple and its subsidiaries are third-party beneficiaries of the mobile app license terms and may enforce them against you where applicable.

Your use of the mobile app may also be subject to Apple, Google, TestFlight, device manufacturer, carrier, and operating system terms.

The Services may provide vehicle information, OBD-II code explanations, sound diagnosis, damage assessment, recall lookup, maintenance reminders, live telemetry, mileage, service history, document storage, and other automotive or equipment-related information.

This information is for general informational and organizational purposes only. It is not professional mechanical, engineering, legal, insurance, safety, recall, compliance, or repair advice. It is not a substitute for a qualified mechanic, manufacturer guidance, service manual, inspection, recall notice, insurer, regulator, or professional judgment.

OBD-II data, live telemetry, sound diagnosis, camera analysis, damage assessment, recall results, and AI-generated explanations may be incomplete, delayed, inaccurate, unavailable, or affected by device quality, adapter quality, vehicle condition, user input, lighting, sound, connectivity, third-party APIs, or model limitations.

Do not use the Services while driving or in any way that distracts you or violates traffic, safety, workplace, or fleet rules. Pull over safely before using the app. Do not perform repairs, inspections, lifting, electrical work, fuel work, brake work, steering work, airbag work, or other safety-critical tasks based only on the Services.

Recall and safety information may come from third-party sources such as NHTSA or manufacturer data. We do not guarantee that recall, defect, complaint, investigation, or remedy information is complete, current, accurate, or applicable to your specific vehicle. Always verify VIN-level recall status with the manufacturer, NHTSA, an authorized dealer, or another authoritative source.

You remain responsible for the ownership, operation, inspection, maintenance, repair, compliance, registration, insurance, and safe use of your vehicles, equipment, and records.

Opie and other AI features may generate responses, summaries, suggestions, classifications, explanations, or actions based on your prompts, vehicle data, uploaded materials, diagnostic information, and other context available to the Services.

AI outputs can be wrong, incomplete, outdated, biased, unsafe, or unsuitable for your situation. You are responsible for reviewing and verifying outputs before relying on them.

Do not submit information to Opie or other AI features unless you have the right to submit it. Do not submit passwords, payment card numbers, government identifiers, protected health information, trade secrets, or highly sensitive personal information unless the feature clearly requires it and you understand the risk.

We may use third-party AI providers and infrastructure providers to operate AI features. Your inputs, outputs, attachments, vehicle context, and related metadata may be processed by those providers as needed to provide and improve the Services, subject to our Privacy Policy and applicable settings.

AI features may have usage limits, rate limits, safety filters, availability limits, and plan-based restrictions. We may change, suspend, or disable AI features at any time.

You may submit, upload, create, store, share, or transmit content through the Services, including messages, prompts, vehicle records, VINs, mileage, service records, photos, videos, audio clips, documents, profile information, comments, follows, organization data, job media, maintenance records, and other materials. We call this User Content.

You retain ownership of your User Content. You grant Opaius a worldwide, non-exclusive, royalty-free license to host, store, process, reproduce, display, transmit, modify, create derivative works from, and use your User Content as needed to provide, secure, support, operate, and improve the Services.

You represent that you have all rights and permissions needed to submit your User Content and to grant the license above. You are responsible for the accuracy, legality, and quality of your User Content.

Do not upload content that is illegal, infringing, misleading, abusive, harassing, hateful, sexually explicit, exploitative, invasive of privacy, malware, spam, or otherwise harmful. Do not upload photos, audio, video, documents, or vehicle records that you do not have permission to use.

We may remove, restrict, preserve, or disclose User Content if we believe it violates these Terms, creates risk, infringes rights, is required by law, is needed for security or abuse prevention, or is needed to operate the Services.

The Services may include public or semi-public profiles, handles, avatars, badges, achievements, leaderboards, garage activity, follows, follower lists, organization pages, shared vehicle records, public ledger views, comments, messages, or other community features.

You are responsible for what you make public. Do not post, share, or encourage harassment, threats, hate, abuse, impersonation, misinformation, spam, scams, non-consensual personal information, objectionable content, or unsafe conduct.

We may moderate community areas, limit visibility, remove content, restrict accounts, disable handles, suspend profiles, or take other action to protect users and the Services. We are not obligated to monitor all content.

If you create, join, administer, or use an organization, shop, fleet, workspace, freight account, supplier account, or other team account, your access may be controlled by organization owners or admins.

Organization owners and admins may invite users, remove users, manage roles, view or manage organization data, configure billing, enable or disable overage billing, access usage, and control certain settings. If you join an organization, your activity and content within that organization may be visible to authorized organization members.

You are responsible for ensuring that your organization has the necessary rights, notices, consents, and authority to submit customer, employee, driver, contractor, vehicle, fleet, repair, job, freight, time, location, document, and operational information into the Services.

Some Services require payment. Plans may include Free, Garage, Loop Lite, Shop, Freight, Floor, Enterprise, beta, founding, trial, or other tiers. Plan names, prices, features, usage limits, and availability may change.

Paid subscriptions may be billed monthly, annually, or on another stated interval. Unless stated otherwise, subscriptions renew automatically until canceled. You authorize us and our payment processor to charge your payment method for subscription fees, usage-based fees, overage charges, AI credit packs, taxes, and other amounts you authorize.

Payments are processed by third-party payment providers such as Stripe. We do not control third-party payment processing systems and are not responsible for their separate terms, fees, outages, or processing errors.

Trials may convert to paid subscriptions unless canceled before the trial ends, depending on the terms presented at checkout. If payment fails, we may retry payment, downgrade, suspend, limit, or terminate access.

Some paid plans may allow overage billing for seats, vehicles, assets, loops, storage, AI requests, NHTSA checks, load searches, collaborations, or similar usage. If overage billing is enabled, you authorize us to charge applicable overages. If overage billing is disabled or unavailable, access may be restricted when limits are reached.

Except where required by law or expressly stated by us in writing, fees are non-refundable. Downgrades or cancellations may take effect at the end of the current billing period, and you may continue to have access until then.

You are responsible for taxes, duties, and similar government assessments. We may update pricing with reasonable notice where required. If you do not agree to a pricing change, you may cancel before the change takes effect.

The Services may integrate with or depend on third-party services, devices, APIs, platforms, data sources, and providers, including payment processors, authentication providers, hosting providers, AI providers, storage providers, app stores, NHTSA or other public data sources, OBD-II adapters, vehicle systems, email services, analytics tools, maps, and communication providers.

Third-party services are not controlled by Opaius. We do not guarantee their accuracy, security, availability, compatibility, or continued operation. Your use of third-party services may be subject to separate terms and privacy policies.

We may change, suspend, remove, disable, or limit third-party integrations or external data sources at any time.

You agree not to misuse the Services. You may not use the Services to violate law, infringe rights, harm people, harass others, submit malware, scrape without permission, bypass limits, evade payment, reverse engineer protected parts of the Services, interfere with security, overload systems, resell access without authorization, or access accounts, data, vehicles, organizations, or systems without permission.

You may not use the Services to generate or distribute harmful instructions, fraudulent content, spam, impersonation, unsafe vehicle guidance, or content designed to deceive or exploit others.

You may not use the Services to make automated decisions with legal or similarly significant effects about people unless you have all required legal rights, notices, consents, human review, and safeguards.

Opaius, Louro, Opie, our logos, designs, software, interfaces, documentation, copy, graphics, models, workflows, product concepts, and other materials are owned by Opaius or our licensors and are protected by intellectual property laws.

These Terms do not transfer ownership of our intellectual property to you. You may use the Services only as permitted by these Terms.

If you send us feedback, ideas, suggestions, or improvements, you grant us the right to use them without restriction or compensation to you.

Our Privacy Policy explains how we collect, use, disclose, and protect information. By using the Services, you agree that we may process information as described in our Privacy Policy.

While your account is active, we retain information needed to provide, secure, support, bill, and improve the Services. This may include account information, vehicle records, organization data, diagnostics, conversations, uploads, usage logs, billing records, support communications, and security records.

You may request account deletion or deactivation where available. Deletion may anonymize personal profile information, remove access, remove organization memberships, and delete certain account records. Some records may be retained where needed for billing, tax, legal, security, dispute, fraud-prevention, backup, audit, ledger, public record integrity, organization continuity, or other legitimate purposes.

Before deleting your account, you should export or save any information you need. We may not be able to restore deleted or anonymized information.

We may add, remove, suspend, limit, modify, rename, rebrand, or discontinue any part of the Services at any time. We may impose or change limits on storage, uploads, messages, AI requests, diagnostics, scans, recalls, API calls, users, organizations, or other usage.

The Services may be unavailable, delayed, interrupted, inaccurate, or degraded because of maintenance, updates, outages, third-party services, network issues, security incidents, beta changes, device limitations, or events beyond our control.

We may provide support through email, in-app channels, documentation, or other methods, but we do not guarantee any specific support response time unless we separately agree in writing.

We may suspend, restrict, or terminate your access to the Services if you violate these Terms, create risk, fail to pay amounts owed, misuse the Services, infringe rights, create security issues, or if we are required to do so by law.

You may stop using the Services at any time. You may cancel paid subscriptions through the available billing flow or by contacting support where applicable.

Sections that by their nature should survive termination will survive, including payment obligations, intellectual property, User Content licenses needed for retained records, disclaimers, limitation of liability, indemnity, dispute resolution, and general terms.

To the maximum extent permitted by law, the Services are provided as is and as available, without warranties of any kind, whether express, implied, statutory, or otherwise.

We disclaim warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, availability, security, compatibility, and uninterrupted or error-free operation.

We do not warrant that vehicle data, AI outputs, diagnostics, recall results, safety information, live telemetry, user content, third-party data, or any recommendations will be accurate, complete, current, safe, or suitable for your needs.

To the maximum extent permitted by law, Opaius and its officers, directors, employees, contractors, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, including lost profits, lost revenue, lost data, loss of goodwill, business interruption, vehicle damage, repair costs, personal injury, or substitute services, even if we have been advised of the possibility of those damages.

To the maximum extent permitted by law, our total liability for all claims relating to the Services will not exceed the greater of 100 dollars or the amount you paid to Opaius for the Services giving rise to the claim in the 12 months before the event giving rise to liability.

Some jurisdictions do not allow certain disclaimers or limitations. In those jurisdictions, the limitations apply only to the maximum extent permitted by law.

You agree to defend, indemnify, and hold harmless Opaius and its officers, directors, employees, contractors, affiliates, licensors, and service providers from and against claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from or related to your use of the Services, your User Content, your violation of these Terms, your violation of law, your infringement of rights, your organization or workspace activity, or your vehicle, repair, diagnostic, operational, or safety decisions.

Before filing a claim, you agree to contact us at support@opaius.com and try to resolve the dispute informally. We will try to resolve the dispute in good faith.

If a dispute cannot be resolved informally within 60 days, you and Opaius agree that disputes will be resolved by binding arbitration on an individual basis, except for disputes that may be brought in small claims court, disputes seeking injunctive relief, and intellectual property disputes.

Arbitration will be conducted by the American Arbitration Association under its applicable rules. Unless required otherwise by law, arbitration will take place in Sheridan, Wyoming, or remotely if the arbitrator permits.

You and Opaius waive the right to a jury trial and the right to participate in a class action, class arbitration, private attorney general action, or other representative proceeding.

These Terms are governed by the laws of Wyoming, United States, without regard to conflict-of-law rules, except where applicable consumer protection laws require otherwise.

We may update these Terms from time to time. When we do, we will update the Last updated date. For material changes, we will provide notice where required, such as by email, in-app notice, or website notice.

Your continued use of the Services after updated Terms take effect means you accept the updated Terms. If you do not agree, you must stop using the Services and may cancel your account or subscription.

Questions about these Terms can be sent to support@opaius.com.

Opaius may also receive account, deletion, billing, or legal notices through admin@opaius.com where applicable.